Refund Policy
Last Updated: March 26, 2026 | Version 1.0
Refund Policy Overview
"Refund eligibility depends on the fare conditions set by the airline."
Refundable Tickets
Some tickets may be refundable depending on the airline's fare rules. Where permitted, Fly Shops will assist in submitting refund requests.
Non-Refundable Tickets
Many promotional and discounted fares are non-refundable. Once purchased, these tickets cannot be refunded.
Refund Eligibility
From our specifications: "Refund eligibility depends on the airline fare conditions. Some tickets may be non-refundable. Where permitted, Fly Shops will assist in submitting requests. Processing times vary by airline. Service fees may be non-refundable."
Airline Fare Rules
Each airline has its own fare rules that determine refund eligibility:
- Fully flexible fares: Usually refundable with minimal or no penalties
- Standard fares: May be refundable with applicable penalties
- Promotional fares: Often non-refundable
- Basic economy: Typically non-refundable
Processing Times
Refund processing times vary by airline and payment method:
- Airlines typically take 7-21 business days to process refunds
- Credit card refunds may take an additional 5-10 business days to appear
- Bank transfers may take 3-7 business days
Service Fees
Important: Service fees charged by Fly Shops for booking assistance may be non-refundable, even if the airline processes a refund for the ticket cost.
Important Note
Fly Shops acts as an intermediary and cannot guarantee refunds from airlines. All refunds are subject to the airline's policies and discretion. We will assist you in submitting refund requests but cannot control the airline's decision or processing time.
How to Request a Refund
Contact Us
Reach out to our support team with your booking reference and reason for refund request.
Check Eligibility
We'll review your ticket's fare rules to determine refund eligibility.
Submit Request
If eligible, we'll submit the refund request to the airline on your behalf.
Track Processing
We'll keep you updated on the status of your refund request.
Need assistance? If you have questions about refunds or need help with a refund request, please contact our customer service team.
Need Help with a Refund?
Our team is here to assist you with refund inquiries and requests.
Fly Shops is an independent travel agency. We are not affiliated with any airline.