Privacy Policy
Last Updated: March 26, 2026 | Version 1.0
1. Introduction
Fly Shops ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect personal information when you use our website or contact our travel booking services.
Fly Shops operates as an independent travel booking agency assisting customers in finding airline ticket options from various airlines and travel suppliers. We do not represent or act as an airline.
When you visit our website or use any of our services, you trust us with your personal data. We take this responsibility seriously. Please read this policy carefully to make informed decisions about sharing your personal information with us.
Table of Contents
1. Information We Collect
In short: We collect personal information that you provide to us and information collected automatically when you use our website.
Personal Information You Provide
- Full name
- Email address
- Phone number
- Travel preferences
- Passenger details required for flight bookings
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics data
We may also receive information about you from external sources such as public records, marketing partners, and third-party platforms to help us provide better service.
2. How We Use Your Information
In short: We use your information to provide travel booking services and improve your experience.
We use your personal information for the following purposes:
- Providing travel booking assistance - Helping you find and book flights
- Responding to booking inquiries - Answering your questions and providing quotes
- Issuing airline tickets - Processing bookings through travel reservation systems
- Communicating booking updates - Notifying you about changes or confirmations
- Improving our website and services - Analyzing usage to enhance user experience
- Complying with legal obligations - Meeting regulatory requirements
Important: We do not sell or rent your personal data to third parties.
3. Sharing Information with Travel Partners
In short: We share information only when necessary to complete your booking.
To process flight bookings, we may share necessary information with:
- Airlines - To secure your flight reservations
- Global distribution systems (GDS) - For accessing airline inventory
- Payment processors - To handle secure transactions
- Travel suppliers - For ancillary services if applicable
These partners only access your data as needed to perform their tasks and cannot use it for their own purposes.
4. Cookies and Tracking Technologies
These technologies help us analyze usage patterns, remember your preferences, and improve website functionality. For more details, please see our Cookie Policy.
5. Data Protection
In short: We implement appropriate technical and organisational measures to protect your information.
We implement appropriate technical and organisational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These include:
- SSL encryption on all data transmissions
- Secure servers and firewalls
- Access controls and authentication
- Regular security assessments
However, please understand that no method of online transmission or storage is 100% secure. While we work to protect your information, you use our website at your own risk.
6. Your Rights
In short: You have control over your personal data.
Right to Access
Request a copy of your personal data we hold
Right to Correction
Request correction of inaccurate information
Right to Deletion
Request deletion of your personal data
Users may request access to, correction of, or deletion of their personal data by contacting us at support@flyshops.co.uk.
7. How Long We Keep Your Information
We keep your data only as long as needed for business, legal, or operational reasons. Generally, we do not keep personal data for longer than 90 days unless required for:
- Legal or regulatory compliance
- Contractual obligations
- Legitimate business interests
When we no longer have a business need for your data, we will delete it or anonymize it.
8. Information from Minors
In short: We do not knowingly collect data from minors under 18 years old.
By using our website, you confirm that you are at least 18 years of age or the parent/guardian of someone under 18 who is allowed to use our services. If we discover that data has been collected from a minor without permission, we will delete it immediately.
Have Questions About Your Privacy?
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us.
Contact UsFly Shops is an independent travel agency. We are not affiliated with any airline.