Frequently Asked Questions

You can book a flight by calling us at 020 4615 2712, or by filling out our online booking form on the homepage. Our travel experts will help you find the best available options from multiple airlines based on your requirements, including dates, destinations, and budget.

No, we are an independent travel booking agency. We are not affiliated with any airline. We help you find and book flights from various airlines, but we don't operate flights ourselves. We act as an intermediary to help you compare options and complete your booking.

Our service fees, if applicable, are always communicated before you confirm your booking. We believe in transparent pricing with no hidden charges. Any service fees will be clearly shown and explained before payment.

Yes, you can book flights for other passengers. You'll need to provide their details exactly as they appear on their passports. By making the booking, you confirm that you have their permission to provide their information and agree to the terms on their behalf.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept bank transfers for certain bookings. All payments are processed securely through our payment partners.

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We do not store your payment details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Payment is taken at the time of booking confirmation. Your ticket is only issued after payment is successfully processed. Please note that fares are not guaranteed until the ticket is issued and paid for in full.

Some airlines may offer instalment payment options. Please contact us to discuss available payment plans for your specific booking. Full payment is typically required before ticket issuance.

Ticket changes are subject to the fare rules set by the airline. Some tickets allow changes for a fee, while others may be non-changeable. Contact us as soon as possible for assistance, and we'll explain the options and any applicable fees based on your ticket type.

To cancel a booking, please contact us immediately at 020 4615 2712. Cancellations are subject to airline fare rules and penalties. The earlier you cancel, the better chance of minimizing penalties. We'll guide you through the process and explain any applicable fees.

Cancellation penalties vary by airline and fare type. They can range from no penalty for fully flexible fares, to the full ticket price for non-refundable fares. We'll explain the specific penalties for your ticket when you contact us about cancellation.

Most airlines do not allow name changes on tickets. Name corrections for minor typos may be permitted with documentation. Once a ticket is issued, it is generally non-transferable. Always double-check passenger names before confirming your booking.

Refund eligibility depends entirely on the airline's fare conditions. Some tickets may be non-refundable. Where permitted, we'll assist you in submitting refund requests. Processing times vary by airline and can take from 7 to 21 business days or longer.

Our service fees are generally non-refundable, as they cover the assistance provided at the time of booking. Even if the airline processes a refund for the ticket cost, our service fee may not be refundable. This is clearly communicated during the booking process.

Refund processing times vary by airline and payment method. Typically, airlines take 7-21 business days to process refunds. Credit card refunds may take an additional 5-10 business days to appear on your statement. We'll keep you updated on the status.

In some exceptional circumstances (such as medical emergencies or bereavement), airlines may make exceptions to their refund policies. You would need to provide supporting documentation. Contact us to discuss your situation, though refunds cannot be guaranteed.

Passengers are responsible for having:

• A valid passport (with at least 6 months validity beyond your return date)
• Required visas (including transit visas)
• Any required health documentation (vaccination certificates, PCR tests, etc.)

Check with the relevant embassy or consulate for your destination's specific requirements well before travel.

We strongly recommend purchasing comprehensive travel insurance. It protects you against unforeseen events such as medical emergencies, trip cancellations, lost baggage, and other travel disruptions. We are not responsible for losses that could have been covered by insurance.

Baggage allowance is determined by the airline and fare type. You can find your baggage allowance on your e-ticket confirmation. If you're unsure, contact us and we'll help you confirm the baggage allowance for your specific booking.

We recommend reconfirming your return or onward flights at least 72 hours before departure, either through us or directly with the airline. While not always required, this can help avoid any surprises and ensure your booking is still confirmed.